Covid-19 Client Frequently Asked Questions

WorkSafeBC Clients

If it is not possible to keep 2 metres of physical distance, Back in Motion requires that masks are worn. Clients are encouraged to bring their own mask and if they do not have one upon arrival, they will be provided with one at reception. If a client declines to wear a mask or is unable to due to a medical condition, consult with the COVID team lead to discuss alternatives.

If your Case Manager has referred you for an assessment at Back in Motion and you have concerns, contact your Case Manager to discuss this.  Back in Motion will offer some components of the program through telehealth; however, to gather information about the status of your injury, sometimes an in-person assessment is needed.  If this is the case, we will take all the precautions necessary for your safety.  Both the clinician and client will wear a mask, use proper hand hygiene procedures, and all equipment will be disinfected before and after use.

We have a daily cleaning services that disinfects all surfaces.  Each day, our administrative team cleans the reception area on an hourly schedule. In our treatment rooms, all equipment and beds are disinfected after each client.  In our gyms, equipment is disinfected after each use and on an hourly basis.

We will continue to deliver education via Zoom in clinics where we are not able to maintain physical distancing.  This will allow you to attend education from home.

Interpreters will be asked to join an assessment session remotely via Zoom so that adequate physical distancing can be maintained between the client and clinician in our treatment rooms.

Yes, all clients are screened when we book their initial assessment and when they arrive at our clinics.

All staff are screened at the reception upon arrival, and are advised not to come to work when they are sick.  They are able to access sick leave benefits if this is the case.  If our staff have travelled abroad, they are required to self-isolate for 14 days prior to returning to work.

Lunch rooms will be closed for your protection. During this time, clients will not have access to the fridge, microwaves, cups/dishes or cutlery.  Please bring all of your own food and drinks including a full water bottle, coffee/tea mug from home.

  • Fever
  • Chills
  • Cough
  • Shortness of breath
  • Sore throat and painful swallowing
  • Stuffy or runny nose
  • Loss of sense of smell
  • Headache
  • Muscle aches
  • Fatigue
  • Loss of appetite

  • Stay home if you are sick
  • Regularly wash your hands thoroughly with soap and water for at least 20 seconds
  • Use alcohol-based hand sanitizers with at least 70% alcohol
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Cover your mouth and nose with a disposable tissue or the crease of your elbow when you sneeze or cough
  • Maintain physical distance of at least 6 feet (or 2 meters) when in public
  • Avoid close contact with people who are sick
  • Regularly clean and disinfect frequently touched surfaces

Coronavirus is spread from an infected person through:

  • Droplets spread when a person coughs or sneezes
  • By touch if a person has used their hands to cover their mouth or nose when they cough or sneeze
  • Touching an object or surface with the virus on it, then touching your mouth, nose or eyes before washing your hands
  • Airborne: sneezing or aerosolized through medical procedure
  • COVID-19 can live on some surfaces for up to 3 days

Back in Motion has implemented a comprehensive Safety Plan to ensure clients and staff are safe. To learn more about what we are doing to make our clinics safer, visit our Safety Plan webpage.

Social distancing guidelines will be followed us much as possible, and if direct client care is required, both clinician and client will wear face masks.

Health Private Clients

If it is not possible to keep 2 metres of physical distance, Back in Motion requires that masks are worn. Clients are encouraged to bring their own mask and if they do not have one upon arrival, they will be provided with one at reception. If a client declines to wear a mask or is unable to due to a medical condition, consult with the COVID team lead to discuss alternatives.

Back in Motion will continue to offer Physiotherapy, Kinesiology, Psychological Services and Assessments through Telehealth. You may call us or book your Telehealth appointment online.

We have a daily cleaning services that disinfects all surfaces.  Each day, our administrative team cleans the reception area on an hourly schedule. In our treatment rooms, all equipment and beds are disinfected after each client.  In our gyms, equipment is disinfected after each use and on an hourly basis.

Yes, all clients are screened when we book their initial assessment and when they arrive at our clinics.

All staff are screened at the reception upon arrival, and are advised not to come to work when they are sick.  They are able to access sick leave benefits if this is the case.  If our staff have travelled abroad, they are required to self-isolate for 14 days prior to returning to work.

Lunch rooms will be closed for your protection. During this time, clients will not have access to the fridge, microwaves, cups/dishes or cutlery.  Please bring all of your own food and drinks including a full water bottle, coffee/tea mug from home.

  • Fever
  • Chills
  • Cough
  • Shortness of breath
  • Sore throat and painful swallowing
  • Stuffy or runny nose
  • Loss of sense of smell
  • Headache
  • Muscle aches
  • Fatigue
  • Loss of appetite

  • Stay home if you are sick
  • Regularly wash your hands thoroughly with soap and water for at least 20 seconds
  • Use alcohol-based hand sanitizers with at least 70% alcohol
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Cover your mouth and nose with a disposable tissue or the crease of your elbow when you sneeze or cough
  • Maintain physical distance of at least 6 feet (or 2 meters) when in public
  • Avoid close contact with people who are sick
  • Regularly clean and disinfect frequently touched surfaces

Coronavirus is spread from an infected person through:

  • Droplets spread when a person coughs or sneezes
  • By touch if a person has used their hands to cover their mouth or nose when they cough or sneeze
  • Touching an object or surface with the virus on it, then touching your mouth, nose or eyes before washing your hands
  • Airborne: sneezing or aerosolized through medical procedure
  • COVID-19 can live on some surfaces for up to 3 days

Back in Motion has implemented a comprehensive Safety Plan to ensure clients and staff are safe. To learn more about what we are doing to make our clinics safer, review Back in Motion's Safety Plan, and the WorkSafeBC COVID-19 Safety Plan

Social distancing guidelines will be followed us much as possible, and if direct client care is required, both clinician and client will wear face masks.