General FAQs

How can I book an appointment?

At Back in Motion Health, appointments may be booked via phone, online or in-person. Visit our contact page to call the most convenient location for you. You may also call our main toll free number 1-866-205-9000 and choose the most convenient location from the directory.

What can I expect during a therapy visit?

Back in Motion Health is a medically based therapy and treatment facility. It is the responsibility of the therapist or doctor to ensure a Client has a proper assessment during their appointment, before any treatment can be delivered.  Assessment is a vital part of every visit, used to evaluate progress and to direct the therapist in effective treatment.  A Client can expect the initial appointment to have a slightly longer assessment than subsequent visits, in order to establish a baseline. To learn more about specific services or treatments, and what to expect with your visit, please visit the services page for each service.

How do I know which service I should book for my own circumstance?

If you need to better understand which services we offer and which ones can benefit your own conditions and circumstances, our friendly staff is here to help! Call us and we will navigate you through services that can help you.

Do you offer services through Telehealth?

Yes! Back in Motion Health offers Physiotherapy, Kinesiology, and Clinical Counselling services through Telehealth. Visit our Telehealth webpage to learn more how Telehealth works, and how to book your appointment.

Is my appointment covered by my Extended Health Plan?

Clients should refer to their specific Extended Medical Plan coverage for details on services and coverage available. If you have coverage, Back in Motion Health directly bills most Extended Health Plans (verify if your plan is on our list), or provides a medical receipt to be used on request for reimbursement.

Is my appointment directly billed by Extended Health Plans?

Back in Motion Health constantly adds new Insurance companies based on Client’s feedback. Call us to ask about yours. Currently, Back in Motion Health directly bills:

  • Chamber of Commerce 
  • Cooperators
  • Canada Life
  • Desjardins
  • Empire Life
  • Equitable Life
  • First Canadian Insurance Corp.
  • Greenshield
  • Industrial Alliance
  • Johnston Group
  • Manulife
  • Maximum Benefit 
  • Medavie
  • Pacific Blue Cross
  • Standard Life
  • SSQ
  • Sunlife Financial